on hold
Here it is 3 days after we first started the activation for Phil’s iPhone, and I’m once again on hold with AT&T, trying to see why it’s taking so long.
But in the process, I’m discovering more cool features on my iPhone. Since I’d put all the pertinent information into an iPhone note, while I was making the call I switched over to the note application and pulled that up to read to the representative. The active call shows as a green bar at the top of the page that says “Touch to return to call” and the elapsed time of the call. That’s pretty cool.
I’ve also found (through the Mac Rumors blog, some developer resources including a website for an open source IDE (Integrated Developer Environment) that also has a forum. That’s called Aptana Web IDE. They offer plugins to their Ajax IDE for several platforms, including the iPhone. One of the apps that was developed using this IDE is a very handy online list-manager called UniDo. While anyone on the Web can use it, it is designed specifically to be used with an iPhone.
Oh, this is bad! The AT&T rep tells me that because of the mixup on the social security number (Phil gave them his instead of mine), the credit check for my account didn’t go through, so they still haven’t requested the port for his old number yet, but nobody ever contacted us about the problem!! I’ve been very patient and understanding about this up till now, but now I’m really angry! I’ve been an AT&T (Cingular) customer for years, we have an authenticated phone on the account already, but now they are making trouble over a credit check because they couldn’t ask questions intelligently enough to elicit the correct information? What is going on with this? Oh, and by the way, I just got a new credit card that lets me see my credit rating for free, and it’s fine. This mess is completely on AT&T’s end as far as I’m concerned. No wonder their stock price has dropped since the iPhone’s introduction.
Oh, now they say there already was a credit check on the account, which is what I’d tried to explain since my phone was activated just fine. Well, 15 minutes later, now Phil’s phone is finally activated! I still need to talk to customer service to change my plan, but on the otherhand, maybe I’ll just do that one their website instead. After over an hour on the phone with them today alone, I’m tired of talking to these people. Sheesh!
